Replyly — The warm, AI-native inbox for teams that care

Everything in one place

Built for conversations that actually convert.

Every channel, every teammate, every AI assist — unified in a single, beautifully calm workspace.

Omnichannel inbox

Email, WhatsApp, Instagram, live chat, SMS — one thread per customer, zero context switching.

WhatsApp · Order status inquiry

Email · Refund request · 2m ago

Instagram DM · Product question

AI agent that resolves

Ava answers 68% of tickets instantly, hands off to humans with full context, and gets smarter every week.

Order lookup — resolved in 8s

Refund processed — resolved

Escalated to Sam · full context attached

FAQ answered · CSAT 5.0

Real-time insights

See which conversations drive revenue, where your team gets stuck, and what customers want next.

Team collaboration

Private notes, @mentions, and shared labels keep everyone aligned without a meeting.

Enterprise security

SOC 2, GDPR, HIPAA. Self-host or cloud. Your data stays yours — always.

50+ integrations

Shopify, Stripe, Slack, HubSpot — connect your stack in minutes.

Live in 5 minutes

From signup to your first reply in under 5 minutes.

No setup calls. No onboarding maze. Just connect your channels and start delighting customers.

Connect your channels

Plug in email, WhatsApp, chat, or SMS with one-click integrations. 50+ apps supported — no developer needed.

Train your AI agent

Upload docs, paste a URL, or connect your help center. Ava learns your tone, products, and policies in minutes.

Watch response times drop

AI handles the repetitive. Your team handles what matters. Customers feel the difference in their first reply.

Product tour

Everything your team needs, in one flow.

From first message to closed ticket — Replyly keeps the whole conversation warm, fast, and human.

Shared Inbox

Every conversation, one calm thread.

Your whole team sees the same conversation — no more "who replied to this?". Every customer gets one unified timeline across WhatsApp, email, chat, and social.

Unified customer timeline across all channels

Assignments, labels & priority in one click

Private internal notes with @mentions

Explore inbox

Inbox

All 12

Mine

Unassigned

Sara Ahmed VIP

Just got my order, thank you so much!

2m

Maya Kapoor

Can I upgrade to Pro mid-cycle?

14m

Jack Lin

Refund processed — thanks!

32m

Ava AI Agent

An AI teammate that actually resolves.

Ava learns from your docs, past conversations, and tone of voice. She doesn't just respond — she resolves. And when she can't, she hands off with full context.

Trained on your docs, tone & brand voice

Auto-resolves 68% of tickets end-to-end

Instant human handoff with full context

Meet Ava

Where's my refund for order #4821?

Hi Sara! Your refund of $47.00 was processed on Oct 14. It'll show on your statement in 3–5 business days. Want me to email you the receipt?

Yes please!

Done — sent to sara@example.com ✅ Anything else I can help with?

Resolved in 12s · no human needed

Analytics

Know exactly what makes customers happy.

Real-time dashboards built for the questions that matter — not vanity metrics. See which conversations convert, who's overloaded, and where customers get stuck.

Revenue attributed to every conversation

CSAT, first-response, resolution in real time

Team workload & burnout signals

See insights

Revenue from chat

$84,320

↑ 22% vs last month

CSAT score

96%

↑ 4.2% vs last week

Resolution volume

Why switch

The calm alternative to legacy support tools.

See how Replyly stacks up against the tools you're probably using today.

Feature	Replyly	Intercom	Zendesk	Freshdesk
AI auto-resolution	✓ 68%	~ Limited	~ Add-on	~ Limited
Unlimited conversations	✓ All plans	✗ Metered	✗ Metered	~ Tiered
Setup time	✓ 5 minutes	✗ Hours	✗ Days	✗ Hours
Self-hosted option	✓ Enterprise	✗	✗	✗
Transparent per-agent pricing	✓ $29 flat	✗ Opaque	✗ Complex	~ Tiered
Warm, human design	✓ Built-in	✗	✗	✗
Free tier for small teams	✓ Up to 3	✗	✗	✓ 2 agents

Loved by teams like yours

Customers feel the difference.

From 5-person startups to 500-person support orgs — here's what they say.

"We cut first-response time from 6 hours to 40 seconds. Our customers keep telling us it feels like talking to a real person — because it does."

Maya Kapoor

Head of CX, Northwind

"Replyly is the first tool my team actually thanked me for buying. Setup took 4 minutes. By day 3, AI was resolving half our tickets."

Jack Lin

COO, Vertex Logistics

"We attribute $84k in monthly revenue directly to conversations handled in Replyly. It's not just support — it's a growth channel."

Riya Sen

CEO, Lumina

"The self-hosted option sealed the deal for us. We're HIPAA-regulated and Replyly is the only one that fit."

Dr. Kavita Rao

CTO, Halcyon Health

"Migrated from Zendesk in one afternoon. Zero data loss. The design alone made my team's day."

Amir Osei

Support Lead, Kaiyo

N

Northwind

"Replyly didn't just improve our support — it turned it into our best-performing revenue channel. In 6 months, we went from cost center to profit center."

Maya Kapoor

Head of CX, Northwind

40s

Avg. first response

+$84k

Monthly revenue

96%

CSAT score

Revenue from conversations

$84,320

218% in 6 months

Plays well with others

Plug Replyly into your stack.

50+ native integrations. Connect your tools in minutes, not sprints.

Instagram

Outlook

Shopify

Stripe

Slack

HubSpot

Salesforce

Jira

GitHub

40 more

Simple, honest pricing

Start free. Scale when you're ready.

No seat-gouging. No hidden fees. Cancel anytime.

Starter

For tiny teams just starting to scale support.

$0forever

Up to 3 agents
500 conversations/month
Email + live chat
Basic reporting
Community support

Start free

Everything you were about to ask.

Under 5 minutes for most teams. Connect your email or WhatsApp, invite teammates, and you're live. The AI agent trains itself in the background from your docs and help center.

Yes — Ava is included in the free 14-day Growth trial with no card required. You'll see her resolve real tickets from day one, and you can disable her at any time with one click.

All data is encrypted in transit and at rest (AES-256). We're SOC 2 Type II certified, GDPR compliant, and offer EU data residency. Enterprise customers can self-host on their own infrastructure.

Per agent only. Conversations are unlimited on Growth and Enterprise. We don't want you worrying about a meter every time a customer writes in — that's terrible for support.

Absolutely. Our one-click importers bring over contacts, conversations, tags, and canned responses. Most teams are fully migrated in under 30 minutes with zero data loss.

Cancel anytime from your dashboard — no sales call, no retention maze. We'll prorate any unused time and export your data for you in standard formats.

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